Frequently Asked Questions
Everything you need to know about using Graphura effectively.
How does Graphura schedule posts?
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Graphura allows you to select content, platform, and time. Once scheduled, the post is automatically published at the selected time using connected platform APIs. You can manage multiple posts across different platforms simultaneously from a single dashboard.
Which social media platforms are supported?
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Currently supported platforms include Facebook, Twitter/X, LinkedIn, YouTube, Pinterest, and WhatsApp. We're continuously adding new platforms to expand your reach.
Can I edit or delete a scheduled post?
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Yes. You can delete any scheduled post before its publishing time from the Dashboard. Once a post is published, you can only delete it from the social media platform directly.
Why is my analytics data not showing?
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Analytics appear once posts are published. Make sure posts are completed and the Analytics page is refreshed. Data typically updates within 15-30 minutes after publication. You may also need to authenticate with the respective platform's analytics service.
Is my account data secure?
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Yes. Graphura uses JWT authentication tokens and platform OAuth to ensure your data and connected accounts remain secure. All sensitive data is encrypted and stored securely. We never store your platform passwords.
How can I connect my social media accounts?
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Navigate to the "Channels" section and click on the platform you want to connect. You'll be redirected to the platform's login page where you can authorize Graphura to manage your posts. The process is secure and you maintain full control over permissions.
What happens if my internet connection is lost during scheduling?
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Graphura is designed to handle network interruptions gracefully. Your scheduled posts are saved to our servers before confirmation. If the connection is lost, you can simply retry the action. Rest assured your data won't be lost.
Can I schedule posts in advance?
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Absolutely! You can schedule posts weeks or months in advance. This is perfect for planning content calendars and ensuring consistent posting even when you're busy. Use the Calendar view to get an overview of all scheduled posts.
Still have a question?
Ask us anything and our team will help you within 24 hours.